As an agent in Freshdesk, you want to get started and be productive from day one. With this course, you can achieve just that.

Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering –

• Basics of ticketing – Learn how to work with tickets and become familiar with the various ticket properties.
• Understanding the ticket list page – Learn how to work with tickets in bulk.
• Advanced ticketing options – Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.
• Working with customer information – Learn how to create, edit and merge customers.
• Working with your knowledge base – Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.